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FAQ – Frequently Asked Questions

Getting Started:

How can I sign in as a parent?

To sign in as a parent, you will need to install the Acellus App on your computer or device. Once installed, launch the app and select the option to sign in as a parent. Select the option to create a new soft-token and enter the same email address that you used when setting up your parent account. You will need to create a PIN, which should be a password that you can remember. You will need to install the Acellus App on each device where you plan to sign in as a parent.

How can I find my student's user ID and password?

Your student’s 10-digit Acellus ID and password will be provided at the time you register your student. A copy of the sign in details will be sent to your email address.

You can retrieve a student’s ID and password by signing in as a parent through the Acellus App. Once signed in, select the name of the student and then select “Edit Student Account” in the upper-right corner of the page. The student’s Acellus ID and password will be listed.

Can I create my own user ID and password for a student?

You can create your own user ID and password for a student by setting up an Easy Sign In. For security reasons, the Easy Sign In will need to be configured on each device where the student will be signing in.

To begin, launch the Acellus App and select “Set Up Student Easy Sign In.” You will need to enter your student’s original 10-digit Acellus ID and password in order to configure an Easy Sign In.

Subscription & Billing:

How do I cancel my account?

To cancel your account, complete the following steps:

1. Sign into your parent account using the Acellus App .
2. Select the “Manage Account” button.
3. Select “Pause” next to the name of each student that you wish to de-activate.

If all students are paused, your account will not be billed for any future payments. Any work completed by your student will be archived and saved in case you decide to re-activate the account. We recommend printing any students records or reports that you will need prior to cancelling your account.

How can I update my payment information?

To update the payment information on a parent account, complete the following steps:

1. Sign into your parent account using the Acellus App .
2. Select the “Manage Account” button.
3. Select “Change Payment Method” to update your payment information.

Do you offer a free trial period?

Power Homeschool offers a 7-day risk-free trial period. If a parent subscribes and does not want to continue using Power Homeschool, they may cancel for a full-refund as long as it is within the 7 day period.

Parents who continue beyond 7 days may cancel their subscription at any time. However, after the first 7 days, all subscription payments are non-refundable.

To cancel an account, parents may sign in using the Acellus App and select the “Manage Account” button. If the account is eligible for a refund, there will be an option to cancel for a refund.

Why is my student receiving a notice that their account is not financially approved?

If you receive a message that says your student is not financially approved, it means that a payment needs to be made for your student to continue their coursework in Acellus. Please sign into your parent account and process a payment by completing the following steps:

1. Sign into your parent account using the Acellus App .
2. Select the “Manage Account” button.
3. Select the option to process a payment.

Can I change my billing date?

Unfortunately, we do not have a way to change the billing date.  If your payment declines, the system will automatically keep trying to process the payment until a successful transaction goes through.

Can I switch between programs or packages?

Yes, you can switch between three programs:

Power Tutoring – $10 – 1 course – $10 fee required to change courses

Power Tutoring Plus – $20 – 2 courses – $10 fee is required to change courses

Power Homeschool – $25 – 6 courses – No fee to change courses.

*There is a $10 fee to change between the programs

For more information please visit the following: https://www.powerhomeschool.org/pricing/

Program Details:

Will my student receive a high school diploma from Power Homeschool?

Since Power Homeschool is a parent-support program and not a school, we do not issue high school diplomas. Many parents who decide to homeschool will create their own diploma when the student is ready to graduate. The U.S. military and many universities have adopted policies that recognize homeschool diplomas issued by parents.

For parents who prefer to have their student graduate with a diploma from an accredited online school, we recommend Acellus Academy. For more information, visit: https://www.acellusacademy.com

Is Power Homeschool accredited?

Since Power Homeschool is a parent-support program and not a school, we are not eligible to pursue accreditation. The purpose of our program is to provide curriculum and support to families who are homeschooling.

Many parents who decide to homeschool will create their own diploma when the student is ready to graduate. The U.S. military and many universities have adopted policies that recognize homeschool diplomas issued by parents.

For parents who prefer to have their student graduate with a diploma from an accredited online school, we recommend Acellus Academy. For more information, visit: https://www.acellusacademy.com

Do you offer teacher support?

In Power Homeschool we provide the curriculum for parents to home school their student at home. We do not offer teacher support. If your student gets stuck there are options to help them.

When a student is working in a course there is a help tab for a course that may include textbooks, lesson videos, problem-solving help, and a submit a problem fix. Students also have the ability to retake an exam for a higher grade and will also have exam recovery mode, if they do not pass an exam.

What supplies do you offer and what do we as parents need to provide?

Students who subscribe to Power Homeschool will need a device that connects to the internet. They can access the curriculum via a tablet, specific cell phones, laptop, etc. The majority of the work is completed online. As part of the curriculum students have the option to complete Special Lessons. These are not required, but are more hands-on activities that may have extra supplies students may need to complete the Special Lesson. Parents can help their students by supplying basic necessities like pencils, paper, notebooks etc. We do not mail out supplies to students. However, students are welcome to keep a notebook with notes or use other materials that correlate with the course to enrich their learning experience.

Will homeschool diplomas be accepted within colleges?

The attitude towards and acceptance of homeschooling varies from state to state. Coursework completed by a homeschooled student may or may not be recognized or accepted by schools, colleges, or employers. Homeschooling parents should research these considerations to determine whether homeschooling is the right option for their student.

The effectiveness of any course will depend on the diligence of the students, which in a home school environment, is the responsibility of the parents. Parents who choose to homeschool their children should become familiar with and follow any applicable homeschooling requirements for their region.

Using the Parent Interface:

How can I adjust my student’s courses?

You are welcome to adjust the courses for your student at any time. Students may even take courses in multiple grade levels if necessary. You can achieve this by completing the following steps:

  1. Launch the Acellus App;
  2. Sign in as a parent;
  3. Select ‘Manage Account’;
  4. Click on the “Edit” button by your student’s name;
  5. Change the courses as desired;
  6. Click on the “Save” button by your student’s name.

Each course typically begins with a pre-test. This diagnostic can help you gauge the student’s understanding of the material covered within the course to help ensure you are placing them at the right level.

How can I view the number of steps within a course?

How can I view the number of steps within a course?

Each component of a course is called a step (e.g. lesson video, lesson problems, drill, review, exam, etc.). The number of steps in a course may vary depending on the grade level and content of a course. You can view how many steps are in a course through your Parent Account by completing the following actions:

1. Launch the Acellus App;
2. Sign into the parent interface;
3. Select your student’s name;
4. Click on the Syllabus tab;
5. Scroll to the bottom of the syllabus.

An alternate way to view this on a computer, is to go to the Score tab and mouse over the blue progress bar for the course. (This option is not available for mobile devices).

Since each course is self-paced, Power Homeschool does not regulate how much work a student must complete every day, or limit how much work they can complete
every day. This is something that is left up to parents.

If you would like to set a specific number of steps for your student to complete in each course every day, you can do this by adjusting the goals in your parent interface (under “Manage Account”). You can set a weekly goal for your student, which the system will break down into a daily goal.

How can I adjust my student's weekly goal?

You may adjust your student’s weekly goal by completing the following actions:

1. Launch the Acellus App;
2. Sign into the Parent Interface;
3. Click on ‘Manage Account’;
4. Click on the “edit” button by your student’s name;
5. Set the weekly goal for each course (You will see this option to the right of each course.);
6. Click on the save button by your student’s name.

Each component of a course is called a step (e.g. lesson video, lesson problems, drill, review, exam, etc.). The number of steps in a course may vary depending on the grade level and content of a course.

How can I print my student's report card?

Parents have the ability to print reports from the Score tab in the parent interface. If you set the grading period to All Work, the grade will display showing everything completed from the beginning of the class.

You can print out the Grade Report for your student by following these steps:

1. Open the Acellus App;
2. Sign into the Teacher/Parent sign in;
3. Select the student you wish to view;
4. Select the ‘Score’ tab;
5. Select the ‘Print Report Card’ option.

How can I print my student's course completion certificate?

You may print a student’s completion certificate by taking the following actions:

1. Open the Acellus App;
2. Sign into the Parent Interface;
3. Select the student you wish to view;
4. Select the ‘Score’ tab;
5. Select the ‘Print Completion Certificate’ to the right of the completed course.

If the course is listed, but does not show a completion certificate, your student most likely needs to finish the final exam. Every step within a course must be completed before the final exam is taken in order for a completion certificate to be generated. For this reason, we do not recommend the Acellus Tutoring interface for students that wish to receive a completion certificate.

If the course is no longer listed, it has been archived to make room for a new course. You can add the course back to your student’s account to view their progress report and print the completion certificate.

How can I print a transcript?

Since Power Homeschool is a parent-support program and not a school, we do not award credit for completed courses. Many parents who decide to homeschool will create their own transcripts and diploma when the student is ready to graduate.

Power Homeschool helps parents maintain records of the courses students are completing and their grade in each class. You can request an emailed transcript of the courses a student has completed by taking the following actions:

1. Launch the Acellus App;
2. Sign in as a parent;
3. Select ‘Manage Account’;
4. Click on the “Request a Transcript” button;
5. Select the Student’s name;
6. Enter the email address that the transcript will be sent to.

Any incomplete courses will not show on the transcript. If you need a record of incomplete courses, you can print your student’s report card.

Power Homeschool ID Cards:

How do I order ID cards?

Parents can order ID cards within their parent account:

1. Launch the Acellus App;
2. Sign into the parent interface;
3. Select Manage Account
4. Click Order ID Cards

Once you have processed the payment, you’ll need to upload a photo and enter a mailing address to complete your order.

How do I use the Goldkey email on my Parent ID card from Power Homeschool?

The way to use the email printed on the ID card is by installing the GoldKey email app.

The email App can be found by searching the App Store for ‘GoldKey Email’.  Once you have downloaded that to your device, follow these steps:

  1. Open the ‘GoldKey Mail’ App
  2. When it says, ‘Setup a new user on this device’, enter the NEW email address and create a PIN
  3. Proceed with the ‘Account Verification’ by entering a valid phone number and select either Voice Call or Text Message.  (It is also recommended to select a ‘Secret Question’ as a second verification.)
  4. Click, ‘Send Verification Code’
  5. Enter the 6-digit code you are sent
  6. You should then be setup to send and receive secure emails using this device.
  7. To use the email on additional devices, you will need to download the App and setup a new user on that device by doing the Account Verification.

Please let us know if you have any trouble by contacting us via live chat,  info@powerhomescool.org, or by calling us at (800) 941-8100.

How does my student set up their email on the student ID card from Power Homeschool?

Once you receive your student’s ID card, you will see their new email address printed on the front.

The email App to use can be found by searching the “App Store” or “Play Store” for ‘GoldKey Email’.  Once you have downloaded that to your device, follow these steps:

  1. Open the ‘GoldKey Mail’ App
  2. When it says, ‘Setup a new user on this device’, enter the NEW email address and create a PIN
  3. Proceed with the ‘Account Verification’ by entering a valid phone number and select either Voice Call or Text Message.  (It is also recommended to select a ‘Secret Question’ as a second verification.)
  4. Click, ‘Send Verification Code’
  5. Enter the 6-digit code you are sent
  6. You should then be setup to send and receive emails using this device.
  7. To use the email on additional devices, you will need to download the App and setup a new user on that device by doing the Account Verification.

Common Parent Questions:

Tutor Mode and Teaching Mode – What’s the difference?

Teaching Mode – By default, students will start at the beginning of each course they are signed up for in “Teaching Mode”.  Students will move quickly through any material they are familiar with and the system will slow down if they are struggling.  Normally it will repeat the videos if the student is needing extra help in that area.

Tutor Mode – “Tutor Mode” will allow your student to view all of the steps within the course and may jump to any step.

NOTES:

  • If you put the course back in “Teaching Mode” after using “Tutoring Mode”, the student will automatically resume from their last position in “Teaching Mode” so they will not miss any steps in the course.  They will end up repeating the future steps they did in the “Tutor Mode”.
  • If you decide to have your student stay in “Tutor Mode”, every step will need to be completed and marked ‘green’ before the student will be awarded a ‘Completion Certificate’.  They also cannot have any steps marked ‘red’ due to a non-passing score.
How can we re-watch a video?

From time to time parents temporarily switch their student out of “Teaching Mode” into “Tutoring Mode” for additional practice.  Changing to “Tutoring Mode” will allow your student to view all of the steps within the course and may jump to any step.

If you put the course back in “Teaching Mode” after using “Tutoring Mode”, the student will automatically resume from their last position in “Teaching Mode” so they will not miss any steps in the course.  They may end up repeating future steps if they are done in “Tutoring Mode”.

There are a few different ways to go back over things in our program. While the student is doing the problems–after the video– a ‘Help’ tab is available on the right-side of the screen. This tab gives the student access to re-watch what was just presented before answering the questions. Additionally, if available, there might be a secondary video that goes into more detail on that concept. This is also available in the ‘Help’ tab.

Another way to review the lesson videos would be during the Review (before each Exam). During the Review, if the student comes to something they can’t remember, the student can click on the same ‘Help’ tab and re-watch the lesson video that coincides with that question. This helps better prepare them for the Exam.

Finally, under the “Score” tab in the student interface, students can opt to “Retake for Credit” any of the previous steps they have already completed. When students click the ‘Retake’ button on any lesson, Acellus immediately takes them to repeat that particular lesson. Once they have completed that step, they will return to their previous position in the course. As they are retaking that step, they will again be given the ‘Help’ tab with the option to re-watch the lesson video.

What does TLC, SE, ESP, CCSS, CTE, and SEL mean?

TLC – Tuned Learning Courses (TLC) – were created for struggling students at the lowest level of rigor for which grade-level credit can be given. TLC courses are tuned with a greater emphasis placed on the more important concepts. They can be used for students not planning to enter higher education or as a precursor to taking the more rigorous version of the course.

SE – Special Education – These courses are designed to help learners with Special needs.

ESL – English as a Second Language – Courses are designed for students whose native tongue is not English.

CCSS – Common Core State Standards –Courses that have been aligned to the Common Core State Standards.

CTE – Career Technical Education – These courses are Career Technical Education courses that teach and prepare students for a career right after college.

SEL – Social Emotional Learning – These are courses where students learn skills and habits that will improve their overall emotional and physical health. These courses focus on social and emotional learning (SEL) as well as physical fitness.

What are goals, how do I track progress, and what is a step?

Goals – Goals are a specific number of steps that a student reaches Weekly. Goals can be different for each course a student is enrolled in. Weekly goals are set on the Parents manage account.

Steps – Each course is broken down into “steps” For example, one step is video lesson. The second step would be the problems that are presented after the video. A syllabus of each course can be viewed by parents in the parent interface.

Progress – When a student logs in to their student account and select on a course there is a resource tab on the right had side of student interface. If a student selects the resource tab there is a progress bar that will give a student a star if they’ve completed their number of steps per day. If a student hovers their mouse over the progress bar it will show the student how many steps, they have left to complete to meet their daily/weekly goal. This can also be seen from the parent interface in the syllabus icon or by selecting on a course.

What are Special Lessons?

While Power Homeschool offers an online education experience for students, we’ve also created Special Lessons for Courses. The Special Lessons provide hands-on learning opportunities to enrich each student’s learning experience.  Parent resources are provided with the onsite lessons, including: student handouts, lesson instructions, answer keys, and grading rubrics.

Special lessons are optional hands on Material that can be completed for Power Homeschool Users. Not every course offers special lessons.

These Special lessons can be found on the student interface or parent account. They can also be viewed under the syllabus tab.

Parents have the ability to grade the special lessons, but there is not a way to add a grade into the Parent Interface to keep track of their work.

For tutorials on how to upload special lessons, CLICK HERE.

What is a passing grade? Can I adjust a grade on an exam or set the passing grade?

In Power Homeschool we have a passing grade set to 70%. Parents do not have the ability to set the passing grade. However, students do have the option to select the retake for credit option on exams if they are wishing to obtain a higher grade.

Do you provide Answer Keys?

One of the advantages of Acellus/Power Homeschool is the fact that students are not able to find answers online. This curriculum is used nation-wide, by thousands of schools and homeschooling families. To protect the integrity of the program, Acellus does not publish answer keys.

Instead, students are given resources to help them master the material. If your student is struggling, there are several options:

  • The system will automatically pull up help videos or take the student through a recovery mode if they are scoring low on an exam or lesson.
  • Students can choose to go back within a course and retake previous lessons.
  • We strongly recommend students take notes and utilize the help features and lesson videos during reviews.
  • In the event a student is just not academically ready for a course, parents in Power Homeschool have the ability to adjust their course list at any time. This allows students to go back to build a stronger foundation. When they are ready to return to the original course, all of their work and progress will be restored.
How are the schedules and calendars operated in Power Homeschool?

We will keep track of when your student signs into the program and completes work. Students will never be marked as tardy or absent, we just keep track of when they are present. This is because we leave attendance completely up to the parents. You have final say on which days your student will sign in and complete work. If you give your student a holiday, they will not be marked as absent. Attendance does not affect a student’s grade. Because of this, you are not required to enter your student’s schedule into the Acellus system.

The calendar is operated by our staff here, and any changes made will be reflected to all students in Power Homeschool.

The system has the ability to identify which concepts a student understands and will quickly move through sections of the course that the student has already mastered. Students that are transferring mid-year from another school, can very often catch-up and complete their coursework on a traditional academic timeline. Since Power Homeschool does not operate on a rigid academic calendar, students can work into summer, if needed, at the discretion of the parent.

How long are the videos within each course?

Courses are taught via tiered video instruction – each course is broken up into individual concepts. These concepts are broken down into videos that could be from 5-10 minutes long, depending on the course. As the student progresses through the course, every response is recorded and monitored.

Students will be presented with a lesson video. After students finish watching the video the student is then asked to complete a number of questions based on what was taught in that lesson. If they do well, they will move on to the next lesson video. If they are struggling with that concept, the student will automatically be redirected back to the lesson video or be presented with a more in-depth lesson video about the same concept. They will then have the opportunity to retry questions to see if they are ready to move on.

Can I print course details from previous years?

Parents have the ability to print detail reports from the Score tab in the parent interface for any courses not fully completed. If you set the grading period to All Work, the grade will display showing everything completed from the beginning of the class.

You may need to temporarily add the previous courses back to the student’s list while you print the reports.  Anything the student does in the courses will be saved and stored in the archives so they will not lose any work if you remove a course.

Once you have added those previous courses back your students list you can print the reports by doing the following:

  • Sign into the parent account
  • Click on the Student’s name
  • Click on the ‘Score’ Tab
  • Change the Grading Period to show ‘All Work’
  • Click on the Course Needed
  • Click on the button ‘Print Details’ (bottom-left side of the screen)